"Being personal means dealing with the actual nature of the other person. What is your relationship with the other person? What is expected of you in that relationship? That's personal. So personal may mean not being nice and chummy, it may be being very firm. Do you understand? So, personal means you are dealing with the other people in who they are and how they are relating in that situation."

- 1st Aug 2007, Man-Woman Interaction Seminar, Hungary